Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.
Tips: Thinking of cancelling a Microsoft 365 Basic, Personal, Family or Premium subscription? Learn how to switch to another plan that better meets your needs. If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account. You'll need a few pieces of information to do so. Cancel a Microsoft subscription acquired in Germany. Not all cancellations will ...
Cancel the subscription: On the subscription details page, look for the Cancel subscription option in the Subscription and payment settings section. Follow the prompts to complete the cancellation process.
Notes: If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support. If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account ...
Learn how to cancel your trial or paid subscriptions in the Microsoft 365 admin center.
In that case, cancelling the recurring payment through the bank or card issuer is an alternative. For refunds (if eligible), first cancel the subscription from the Microsoft account, then follow the refund process described in the refund article.
When you cancel your Microsoft 365 account, the subscription skips the Expired status and moves directly to the Disabled status. During this Disabled stage, which lasts for 90 days, you can still access and back up data for your organization. However, any customer data that you leave behind may be deleted after 90 days and will be deleted no later than 180 days after cancellation. It's ...